Chateau Vary Conditions

All prices quoted are per house per week. There are no other hidden charges levied by the Owners.

Reservations made by phone, fax or email will be held for 7 working days. A contract only comes into existence when we have received a deposit in the form of a cheque together with a signed Booking Form and we have issued a written confirmation of the booking. The outstanding balance must be paid eight (8) weeks before the start of your holiday. If your holiday falls within this 8 week period, payment must be made in full. If payment is not received on the due date, the Owners reserve the right to treat the booking as cancelled by you and the dates will be offered to other interested parties. All deposits are non-refundable. We strongly advise you to take out adequate insurance to cover any loss or damage you may incur. We offer holiday insurance at competitive rates

Will result in the loss of the deposit. If we receive notice of cancellation less than eight weeks before your holiday start date, you will be charged the full amount due unless we can re-let the property.  If we re-let, we will retain the deposit to cover expenses. We strongly advise you to take out adequate insurance to cover this eventuality. Please inform us immediately by telephone and confirm your cancellation in writing. If after we have issued a Booking Confirmation, you wish to alter your booking, please let us know immediately. We will endeavour to accommodate you, but this may not be possible. This service may incur extra charges.

In the unlikely event that we have to cancel your booking or there are major changes to it due to matters beyond our control which are not covered below, we will advise you as soon as possible and will endeavour to offer you suitable alternative accommodation. If this is not possible, or you do not wish to accept the alternatives offered, we will give you a complete refund of all monies paid.

ARRIVAL AND DEPARTURE

On the day of arrival, check-in time is between 14:00 and 20:00. Access to the properties cannot be gained outside of these hours without prior arrangement with the Owners.  Please vacate your property by 10:00 on the day of departure.    The changeover day is Saturday unless stated otherwise. If you wish to leave before 06:00, please notify the Owners beforehand. If you arrive at an unreasonable hour without notification and are unable to gain access to the property, we cannot be held responsible for any costs incurred for alternative overnight accommodation. All the properties are cleaned and checked before letting, however you are responsible for cleaning the property before leaving.  Cleaners are available on early request (at a charge) if needed. Any complaints regarding the property must be notified within 24 hours of arrival.

PETS

We regret that pets are not accepted under any circumstances.

Should you or other members of your party or guests cause any damage to the property, its contents, grounds, or any third party then you will be deemed responsible for such damage. We strongly advise you to take out insurance to cover such an eventuality. Should you find any of the amenities listed in the property description damaged or broken, please bring it to the Owners attention immediately to avoid any later repercussions. A breakage deposit of £100 in the form of a cheque is required with your final balance.  All monies paid to the Owners as breakage deposits are the property of the Owners and will be returned within 7 days of your departure, less any deductions for breakages or cleaning if applicable. Clients are responsible at all times for the safety and behaviour of their children.

We cannot accept liability in any circumstances where performance of the contract is prevented by reason of: war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disasters, fire, flood or adverse weather conditions, acts of God, closure of ports or airports, epidemics, government action or any similar events outside our control.

COMPLAINTS